CI & Consultation Services
CI & Consultation Services
Our management consulting services focus on our clients' most critical issues and opportunities: strategy, marketing, organization, operations, technology, transformation, digital, advanced analytics, corporate finance, mergers & acquisitions and sustainability across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect from optimizing the sum of the parts, not just the individual pieces.
- Help reduce all contacts resolution time
- Enable self-service options
- Cut overall IT costs
- Improve end-user’s retention
Continuous Improvement Services
- Knowledge Management
- SOP Management
- Quality Management, including CSAT
- Analytics – BI Dashboard Reporting
Consultation Services
- IT Transformation Consulting
- ITIL Services – Including Operation Maturity Assessment, Implementation Assistance and Training